FAQ

Orders

How do I change my shipping address once my order is placed?

We can only update your shipping address before shipment.

 

To ensure that your package can be properly delivered, please ensure that your address is complete and correct with all information including apartment/suite/room numbers.

 

Once your package shipped, we will not be able to change the shipping address. And we are unable to cancel an order after shipment. Please keep an eye on your order status by checking "My Orders" to make sure you can receive your order.

How do I change/modify my order?

Please note that we can help you modify your order before shipment.

 

It includes changing the size or the color of an item, removing an item, changing your shipping address.

 

Once your package shipped, we will not be able to change anything.

How do I track my orders?

Tracking your order is simple and easy to do.

First, we will send you an email letting you know once your order has shipped.

Second, you can log into your account and find all ORDER HISTORY (http://www.abbapatio.com/index.php?route=account/order).

Third, you can also send email to service@abbapatio.com to find out about your order.

 

How long does it take for my order to ship and arrive?

Usually it takes 1-2 days to process your order and about 2-5 days to deliver.

The tracking information will be sent to you by email once it's updated online.

How do I cancel an order?

There are two types of order cancellations.                                  

 

1. Cancelling an unpaid order.  

An unpaid order will be canceled automatically after 24 hours. Please just ignore it.              

 

2. Cancelling a paid order.  

To cancel a paid order, you will need to email us at service@abbapatio.com ASAP and send all the necessary information <b>BEFORE THE ORDER IS SHIPPED</b>.

 

Here at ABBA PATIO we cannot cancel orders which have been shipped out. In other words, once you receive our shipment notice, the order cannot be canceled. Then please wait for your package to arrive and you may either keep it or contact us to arrange "return for refund".

 

Why didn't I get an email about my order being shipped?

We will send you an email once your order is shipped. If you never receive an email, you may have entered your email incorrectly or it may go to your spam folder. It normally takes 1-3 business days for us to process your order and we will then ship your package out. If you have not received an email about your order being shipped within 7 days of the date you place your order then please email us at service@abbapatio.com.

Do all of your items ship from the USA?

Yes, we have several warehouses in US. Your items will be shipped from the nearest facility that stocks the item you ordered.

What should I do if I did not receive a confirmation email?

If you have not received a confirmation email about your order, you may have registered your email incorrectly or the email might be in your spam folder. You may log into your account and click "ORDER HISTORY" button to see your orders. You may also email us at service@abbapatio.com to find out more information about your order.


Shipping & Delivery

Where can you ship to? I live in AK.

Sorry that we just ship to the continental U.S., not including AK, HI.

How to change my shipping address?

If your order is paid successfully, you cannot change it directly on your end. Email us at service@abbapatio.com and we can help you change the shipping address before shipment.

 

If you want to manage your address book for future purchase, sign in your account then find "ADDRESS BOOK" to have a detailed check.

 

Why is the tracking number not working?

When we ship our packages to you there are no further updates from the shipping company due to the fact that your package is in transit. Once it has reached the next sort facility it will update. It may take a couple of days (1-5 days) to see any activity once it has shipped out from our end.

How come my package shows delivered but I have not received my package?

Packages might be delivered to your mail box or signed by your neighbors. We suggest you check in your mail box and with your neighbors first. If you cannot find it, check for your package with the shipping company then. Remember to bring your ID! If you still cannot find your package neither, please do not hesitate to email us at service@abbapatio.com .

 

Why was my package returned?

There are multiple reasons your package might have been returned to us.                                

 

1. Wrong or incomplete address   

2. Invalid phone number                  

3. Unable to deliver              

 

Please contact the shipping company for more information or email us at service@abbapatio.com so that we may assist you better.

 

What should I do when tracking updates show my package was returned?

Please contact the shipping company and remember to provide your tracking number to find out more information. If you still cannot find your package, please email us at service@abbapatio.com ASAP. We will try our best to resolve this issue.

 

Returns

What is your return policy?

We provide 1-year guarantee to all our products, and 5-year guarantee to some products (check the product details carefully). We accept return for exchange and refund during the guarantee period.

Please email us at service@abbapatio.com for the return procedure if you wanna return.

More details, you may please pay attention to our Return Policy.

 

I still haven't gotten the refund in card. What is status of my refund?

We usually issue a refund to your PayPal account in 48 hours. Please check your PayPal account carefully.

If you receive nothing refund in 72 hours, please feel free to email us at service@abbapatio.com .

 

How long does it take for my refund to be processed?

After we have received your return, it will take up to 1-2 business days to process the return and refund.

Once your refund has been issued, you will receive a confirmation email.

 

How do I return an item?

If you are not 100% satisfied with your purchase, you may request a return or exchange during the guarantee period after receiving your package.

 

1. Please email us at service@abbapatio.com , indicate the order number, which items you would like to return and the reason for the return. You can find all SKU numbers on the shopping page.

2. After confirmation, our service team will send you a return label. Please print it and make sure to attach the label to the outside of the return package.

3. You may drop off the package to your nearest post office of call the post office to schedule a pickup of your return package.

 

Sorry, but we do not accept returned items that were sent back by you directly without checking with us first.

 

Will I get full refund for my return?

Yes, we will offer a full refund on all items you returned. Our service team will state it clearly before you return.

What if I received a defective item?

If you received a defective item, please email us at service@abbapatio.com with a description of the defected item and a few pictures. Please make sure to contact us before returning anything so we can process the return for you and provide you information for the return.

What if I received a defective/wrong/stained item?

Super easy. Just email us at service@abbapatio.com for exchange or return.

If you have received a stained, defective item or an item you did not order, please just email us at service@abbapatio.com . Please make sure to email us before returning anything so we can process the return or exchange for you and provide you information for the return or exchange.

 

When submitting the ticket, please provide a description of the item, SKU number and a few pictures.

 

Payment

What methods of payment do you accept?

Currently we only accept the payment via PayPal, which supports credit cards and debit cards.

Am I able to apply multiple discount codes?

Only one coupon code is eligible per order. Please choose the biggest one if you have many codes.

Why cannot I pay successfully?

Please email us at service@abbapatio.com with the detailed problem you meet plus some screenshot, which will help us solve it ASAP.

Or you can email us for a direct payment link via PayPal.

 

Products

Am I able to be refunded the difference for a discount item?

We apologize for this inconvenience. However the price can be changed in different promotion plans, so we are not able to issue a refund for the difference. Abba Patio reserves the right to change the promotion at any time with our sole discretion. Thank you for your understanding.

Where are your products sent from?

We have several warehouses in US. Your items will be shipped from the nearest facility that stocks the item you ordered.

Will you restock items that have sold out?

We do apologize for the inconvenience. If an item is marked as “Sold Out”, we suggest you check the site frequently within the next two weeks in case it restocks. However, if it does not restock within the next few weeks, it is likely to be removed from our online store.

Why the color I received is so different from the picture on your site?

Due to take in sunlight and the monitor, pictures may have a slight chromatism problem. Thank you for your understanding.

 

Account

Where am I able to find my orders?

You can check your orders here(http://www.abbapatio.com/index.php?route=account/order) after you login your account.

What are the benefits to registering with us?

Here are some benefits when you register with Abba Patio.                                

 

1. Fast and easy checkout for future transactions                      

2. East access to your order status and order history                          

3. Get access to your favorite items in "My Wishlist"                        

4. Enjoy sweet deals with our exclusive discounts, promotions, and special offers.

 

How do I change details on my Abba Patio account?

You can easily change all the details here(http://www.abbapatio.com/index.php?route=account/account) once you login your account.

How do I reset my password?

It’s easy to reset you password with Abba Patio. Here are the following steps that will help you to reset your password.

 

Click “MY ACCOUNT” at the top of our site.

Click “FORGOTTEN PASSWORD”

Enter your registered email address in the provided box.

A new password will be created via the link in your registered email.

If you cannot locate the email, be sure to check your spam folder.

Enter the new password to log into your account.

 

Why can’t I log into my Abba Patio account?

There could be several reasons why. Most of the time is that you have entered the email address or password incorrectly. Just email us at service@abbapatio.com for support.

Do I have to register to place an order?

No. You can place an order as a guest. However, you still need to leave your detailed shipping information and email. It's suggested to register an account for future convenience.

 

Security & Privacy

Will Abba Patio save my personal information?

We respect your privacy and keep your personal information confidential.

 

When you visit our site, the information collected is stored by your browser, such as your name, phone number, postal code, and address. Cookies can be used to recognize your IP address and provide faster access to our site. You can restrict the use of cookies by changing the settings in your browser.

 

Note that this will limit your access to our site.

 

Is it safe to order from you?

One of the most secure online system is applied to Abba Patio to protect your personal information against unauthorized use.

 

We also utilize secure socket layer (SSL) technology where any personal information obtained through AbbaPatio.com is private and maintained in a secure and protected environment, and will never be released to any unaffiliated third parties.

 

How do I unsubscribe from Abba Patio newsletters?

If you do not want to keep up with our latest items and promotions, you may unsubscribe by simply clicking the unsubscribe link at the bottom of every email we send and follow the instructions.